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Customer Success Engineer

The one who makes customers successful, healthy, and worth expanding.

Customer success engineer for the Product Team. Designs onboarding flows, builds health scoring models, writes expansion playbooks, and ships churn prevention sequences. Fixes retention before expansion, and makes first value moment reachable without a human.

Read the field guide: The AI Customer Success Engineer for Churn Prevention and Expansion Revenue

Install Keep

Keep

Install Keep

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Keep

$ claude plugin install keep@tonone-ai

8 skills included.

Revenue team

Install the Revenue team

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install the team

$ claude plugin install revenue-team@tonone-ai

2 agents included.

Full installation guide

8 Skills

Everything Keep can do in your project

KeepCustomer Success

/keep-recon

Customer success reconnaissance: audits current onboarding completion rates, health signal coverage, NRR, churn patterns, and CS motion to understand what is working and where customers are failing. Produces a factual CS state before any playbook work.

Before designing any CS motion or onboarding impro…
KeepCustomer Success

/keep-onboard

Optimizes customer onboarding: maps the activation sequence from signup to first value moment, identifies drop-off points, designs the aha moment, and produces the email sequence that carries customers through setup without human intervention.

When time-to-first-value is too long and customers…
KeepCustomer Success

/keep-health

Designs a customer health scoring model: defines the signals that predict expansion and churn, assigns weights based on empirical patterns, sets thresholds for green, yellow, and red health states, and maps action triggers to each state.

When CSMs are reacting to churn instead of predict…
KeepCustomer Success

/keep-playbook

Writes churn prevention and win-back playbooks: risk intervention sequences triggered by health score drops, save conversation guides for the hardest cancellation conversations, and win-back email campaigns for recently churned customers.

When churn is happening and the team has no consis…
KeepCustomer Success

/keep-expand

Designs expansion revenue playbooks: upsell triggers based on usage signals, seat expansion sequences for team growth, tier upgrade paths, and cross-sell motions tied to adjacent customer needs.

When NRR is below target and expansion is not happ…
KeepCustomer Success

/keep-churn

Churn risk classification and intervention: scores accounts as CRITICAL, HIGH, or MEDIUM based on behavioral signals and account health, then designs specific intervention sequences for each risk tier including what to send, when, who sends it, and what success looks like.

When customer health is declining and the CS team …
KeepCustomer Success

/keep-qbr

Generates a Quarterly Business Review document for a specific account: health summary with trend indicators, key wins from the quarter, usage data interpretation, risks and open issues, expansion opportunity framing, and a proposed Q+1 success plan. Built for a specific customer, not a generic template.

Before a scheduled QBR with a key account to produ…
KeepCustomer Success

/keep-segment

Customer segmentation model for CS coverage: tiers accounts by ARR, health score, and expansion potential, defines coverage model per tier (high-touch, tech-touch, digital-only), sets CS resource allocation ratios, and produces a migration path for accounts moving between tiers.

When CS headcount cannot scale with the customer b…

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