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K

/keep-churn

KeepCustomer Success

Churn risk classification and intervention: scores accounts as CRITICAL, HIGH, or MEDIUM based on behavioral signals and account health, then designs specific intervention sequences for each risk tier including what to send, when, who sends it, and what success looks like.

Install

This skill

Install Keep Churn

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install keep-churn@tonone-ai

The agent

Install Keep

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Keep

$ claude plugin install keep@tonone-ai
See all Keep skills

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Full installation guide

Invoke this skill

Command|$ /keep-churn

When to use

When customer health is declining and the CS team needs a prioritized list of at-risk accounts with specific next actions rather than a generic check-in list. When churn has spiked and you need to triage the at-risk cohort systematically. When building an early warning system to catch churn before accounts give notice.

More from Keep

All Keep skills
KeepCustomer Success

/keep-recon

Customer success reconnaissance: audits current onboarding completion rates, health signal coverage, NRR, churn patterns, and CS motion to understand what is working and where customers are failing. Produces a factual CS state before any playbook work.

Before designing any CS motion or onboarding impro…
KeepCustomer Success

/keep-onboard

Optimizes customer onboarding: maps the activation sequence from signup to first value moment, identifies drop-off points, designs the aha moment, and produces the email sequence that carries customers through setup without human intervention.

When time-to-first-value is too long and customers…
KeepCustomer Success

/keep-health

Designs a customer health scoring model: defines the signals that predict expansion and churn, assigns weights based on empirical patterns, sets thresholds for green, yellow, and red health states, and maps action triggers to each state.

When CSMs are reacting to churn instead of predict…

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