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K

/keep-playbook

KeepCustomer Success

Writes churn prevention and win-back playbooks: risk intervention sequences triggered by health score drops, save conversation guides for the hardest cancellation conversations, and win-back email campaigns for recently churned customers.

Install

This skill

Install Keep Playbook

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install keep-playbook@tonone-ai

The agent

Install Keep

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Keep

$ claude plugin install keep@tonone-ai
See all Keep skills

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Full installation guide

Invoke this skill

Command|$ /keep-playbook

When to use

When churn is happening and the team has no consistent playbook for the save conversation. When at-risk customers are falling through the cracks with no systematic intervention. When a win-back campaign needs to be designed for recently churned customers.

More from Keep

All Keep skills
KeepCustomer Success

/keep-recon

Customer success reconnaissance: audits current onboarding completion rates, health signal coverage, NRR, churn patterns, and CS motion to understand what is working and where customers are failing. Produces a factual CS state before any playbook work.

Before designing any CS motion or onboarding impro…
KeepCustomer Success

/keep-onboard

Optimizes customer onboarding: maps the activation sequence from signup to first value moment, identifies drop-off points, designs the aha moment, and produces the email sequence that carries customers through setup without human intervention.

When time-to-first-value is too long and customers…
KeepCustomer Success

/keep-health

Designs a customer health scoring model: defines the signals that predict expansion and churn, assigns weights based on empirical patterns, sets thresholds for green, yellow, and red health states, and maps action triggers to each state.

When CSMs are reacting to churn instead of predict…

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