/brace-triage

BraceSupport

Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

Install

This skill

Install Brace Triage

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-triage@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai

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Full installation guide

Invoke this skill

Command|$ /brace-triage

When to use

When all tickets go into one queue regardless of severity and routing is manual. When support engineers are spending time on routing decisions rather than resolution. When SLA compliance is failing because high-priority tickets are not identified at intake.

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Support operations recon: audits ticket volume patterns, SLA compliance, CSAT trends, and knowledge base coverage gaps. Produces a support health brief with prioritized structural issues.

Before any support operations initiative to unders…

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/brace-kb

Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…

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/brace-sla

Designs SLA framework: response time targets by severity tier, resolution time targets, tier definitions, and breach escalation paths. Produces a defensible SLA document suitable for customer contracts.

When customers are asking for SLA commitments and …

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