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/brace-recon

BraceSupport

Support operations recon: audits ticket volume patterns, SLA compliance, CSAT trends, and knowledge base coverage gaps. Produces a support health brief with prioritized structural issues.

Install

This skill

Install Brace Recon

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-recon@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai
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Full installation guide

Invoke this skill

Command|$ /brace-recon

When to use

Before any support operations initiative to understand the current state. When CSAT is declining and you need to diagnose whether the problem is process, knowledge, or tooling. When ticket volume is growing faster than the team and you need to identify deflection opportunities.

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/brace-triage

Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

When all tickets go into one queue regardless of s…
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/brace-kb

Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…
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/brace-sla

Designs SLA framework: response time targets by severity tier, resolution time targets, tier definitions, and breach escalation paths. Produces a defensible SLA document suitable for customer contracts.

When customers are asking for SLA commitments and …

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