/brace-sla

BraceSupport

Designs SLA framework: response time targets by severity tier, resolution time targets, tier definitions, and breach escalation paths. Produces a defensible SLA document suitable for customer contracts.

Install

This skill

Install Brace SLA

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-sla@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai

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Full installation guide

Invoke this skill

Command|$ /brace-sla

When to use

When customers are asking for SLA commitments and the company has no formal SLA. When SLA commitments exist but breach handling is inconsistent. When a new product tier requires differentiated SLA commitments from existing tiers.

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