Skip to main content
B

/brace-playbook

BraceSupport

Writes support playbook: response templates by issue category, runbooks for common incident types, tone guide, and escalation decision trees. Produces a playbook that makes support consistent regardless of individual agent experience.

Install

This skill

Install Brace Playbook

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-playbook@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai
See all Brace skills

Want all 31 agents across both teams?

Full installation guide

Invoke this skill

Command|$ /brace-playbook

When to use

When response quality varies significantly across support agents. When common issue types lack documented runbooks and each agent handles them differently. When building a new support team and need to transfer knowledge from experienced agents to a playbook.

More from Brace

All Brace skills
BraceSupport

/brace-recon

Support operations recon: audits ticket volume patterns, SLA compliance, CSAT trends, and knowledge base coverage gaps. Produces a support health brief with prioritized structural issues.

Before any support operations initiative to unders…
BraceSupport

/brace-triage

Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

When all tickets go into one queue regardless of s…
BraceSupport

/brace-kb

Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…

Ready to use Brace Playbook?

Get StartedBack to Marketplace