/brace-onboard

BraceSupport

Designs support onboarding flow: first-contact experience design, product setup verification checklist, initial health check, and early warning triggers. Produces an onboarding support protocol that prevents early churn.

Install

This skill

Install Brace Onboard

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-onboard@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai

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Full installation guide

Invoke this skill

Command|$ /brace-onboard

When to use

When new customers frequently submit setup tickets in their first 30 days that could be prevented. When support is handling onboarding because there is no dedicated CS motion. When a new product tier needs a differentiated first-contact experience.

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Before any support operations initiative to unders…

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Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

When all tickets go into one queue regardless of s…

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Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…

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