Skip to main content
B

/brace-metrics

BraceSupport

Designs support metrics dashboard: CSAT, first response time (FRT), time to resolution (TTR), ticket deflection rate, and trend analysis. Produces a metrics framework with leading and lagging indicators.

Install

This skill

Install Brace Metrics

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-metrics@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai
See all Brace skills

Want all 31 agents across both teams?

Full installation guide

Invoke this skill

Command|$ /brace-metrics

When to use

When support performance is measured by ticket count alone and leading indicators are missing. When CSAT is the only metric and you need operational diagnostics for response and resolution time. When building a new support function and need to establish baseline metrics before optimizing.

More from Brace

All Brace skills
BraceSupport

/brace-recon

Support operations recon: audits ticket volume patterns, SLA compliance, CSAT trends, and knowledge base coverage gaps. Produces a support health brief with prioritized structural issues.

Before any support operations initiative to unders…
BraceSupport

/brace-triage

Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

When all tickets go into one queue regardless of s…
BraceSupport

/brace-kb

Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…

Ready to use Brace Metrics?

Get StartedBack to Marketplace