/brace-escalate

BraceSupport

Designs escalation path: Tier 1 to Tier 2 to Engineering handoff criteria, escalation SLAs, context transfer templates, and de-escalation thresholds. Produces an escalation system that prevents tickets from stalling at tier boundaries.

Install

This skill

Install Brace Escalate

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install this skill

$ claude plugin install brace-escalate@tonone-ai

The agent

Install Brace

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Brace

$ claude plugin install brace@tonone-ai

See all Brace skills

Want all 31 agents across both teams?

Full installation guide

Invoke this skill

Command|$ /brace-escalate

When to use

When complex tickets bounce between support tiers without resolution and customers get frustrated at the handoffs. When there are no criteria for when Tier 1 should escalate to Tier 2 or engineering. When an engineering escalation is taking too long because context is lost in the handoff.

More from Brace

All Brace skills

BraceSupport

/brace-recon

Support operations recon: audits ticket volume patterns, SLA compliance, CSAT trends, and knowledge base coverage gaps. Produces a support health brief with prioritized structural issues.

Before any support operations initiative to unders…

BraceSupport

/brace-triage

Designs ticket triage system: routing rules by category and severity, priority tag taxonomy, queue structure, and assignment logic. Produces a triage specification ready to implement in any support platform.

When all tickets go into one queue regardless of s…

BraceSupport

/brace-kb

Builds or audits knowledge base: coverage gap analysis, deflection rate diagnosis, article structure standards, and maintenance workflow. Produces a KB program that reduces ticket volume by keeping documentation current.

When the same questions appear in tickets repeated…

Ready to use Brace Escalate?

Get Started Back to Marketplace