How do I install /echo-segment?

Install Tonone for Claude Code via tonone.ai/get-started.

AI User Segmentation and Personas

Personas built from one data source mislead. Analytics-only personas describe behavior without context; interview-only personas describe motivation without scale. The team that picks one method ends up with a persona that captures part of the truth and is wrong about the rest.

The /echo-segment skill combines analytics cohort data, CRM attributes, support ticket patterns, app store review analysis, and qualitative interview signals into multi-source personas. Each persona has goals, pain points, behavioral patterns, distinguishing characteristics, and confidence levels per attribute (high if validated by multiple sources, lower if from one).

Tonone's /echo-segment skill builds personas from multi-source data with confidence levels per attribute.

EchoUser Research

/echo-segment

Builds user segments and persona cards from mixed data sources: analytics cohort data, CRM attributes, support ticket patterns, app store review analysis, and qualitative interview signals combined. Each persona includes goals, pain points, behavioral patterns, distinguishing characteristics, and confidence level on each attribute.

When the team is building a feature and cannot agr…

EchoUser Research

/echo-jobs

Takes raw user input in any form: interview transcripts, support tickets, survey responses, or user descriptions and produces structured JTBD statements. Each statement includes the functional job the user is trying to do, the emotional job (how they want to feel while doing it), frequency, intensity, and an underserved score.

When defining the core use case for a new feature …

EchoUser Research

/echo-interview

Synthesizes user interview notes, customer feedback documents, or support ticket samples into structured insights. Extracts Jobs-to-Be-Done statements, identifies recurring pain points with frequency and severity, and produces a structured insight report with supporting evidence quotes. Works from any raw input you provide.

When you have completed user interviews and need t…

EchoUser Research

/echo-feedback

Clusters and synthesizes qualitative feedback from multiple sources: support tickets, NPS verbatims, app store reviews, churn interview notes, and survey responses. Separates signal from noise, groups findings by theme with frequency counts, and produces an insight report that identifies the most important problems to solve.

When a large volume of qualitative feedback needs …

Install

/echo-segment ships with the Echo agent in Tonone for Claude Code.

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Echo

$ claude plugin install echo@tonone-ai

Frequently asked questions

What does /echo-segment do?: It builds user personas from multi-source data with confidence levels per attribute.
How do I install /echo-segment?: Install Tonone for Claude Code via tonone.ai/get-started.