What does /echo-feedback do?

It clusters mixed-source customer feedback by theme with frequency, severity, source attribution, and quotes.

How do I install /echo-feedback?

Install Tonone for Claude Code via tonone.ai/get-started.

AI Customer Feedback Synthesis

Customer feedback piles up faster than the team can read it. Support tickets, NPS verbatims, app store reviews, churn interviews, survey responses. Each source has signal mixed with noise, and reading the full set takes more time than any team can budget. The result is feedback that informs intuition without changing decisions.

The /echo-feedback skill clusters mixed-source qualitative feedback by theme, separates signal from noise, and produces an insight report with frequency counts. The output is the artifact that turns raw input into actionable themes.

What the synthesis covers

Theme clusters with frequency. Signal vs noise separation (the same complaint counted once per user, not per ticket). Source attribution per theme (where the complaint comes from). Severity per theme (how disruptive). Representative quotes for each theme so claims are sourced.

Tonone's /echo-feedback skill clusters customer feedback by theme with frequency counts and an insight report.

EchoUser Research

/echo-feedback

Clusters and synthesizes qualitative feedback from multiple sources: support tickets, NPS verbatims, app store reviews, churn interview notes, and survey responses. Separates signal from noise, groups findings by theme with frequency counts, and produces an insight report that identifies the most important problems to solve.

When a large volume of qualitative feedback needs …

EchoUser Research

/echo-interview

Synthesizes user interview notes, customer feedback documents, or support ticket samples into structured insights. Extracts Jobs-to-Be-Done statements, identifies recurring pain points with frequency and severity, and produces a structured insight report with supporting evidence quotes. Works from any raw input you provide.

When you have completed user interviews and need t…

EchoUser Research

/echo-jobs

Takes raw user input in any form: interview transcripts, support tickets, survey responses, or user descriptions and produces structured JTBD statements. Each statement includes the functional job the user is trying to do, the emotional job (how they want to feel while doing it), frequency, intensity, and an underserved score.

When defining the core use case for a new feature …

EchoUser Research

/echo-segment

Builds user segments and persona cards from mixed data sources: analytics cohort data, CRM attributes, support ticket patterns, app store review analysis, and qualitative interview signals combined. Each persona includes goals, pain points, behavioral patterns, distinguishing characteristics, and confidence level on each attribute.

When the team is building a feature and cannot agr…

Install

/echo-feedback ships with the Echo agent in Tonone for Claude Code.

1. Add to marketplace

$ claude plugin marketplace add tonone-ai/tonone

2. Install Echo

$ claude plugin install echo@tonone-ai

Frequently asked questions

What does /echo-feedback do?: It clusters mixed-source customer feedback by theme with frequency, severity, source attribution, and quotes.
How do I install /echo-feedback?: Install Tonone for Claude Code via tonone.ai/get-started.